Returns Policy

Delivery Options

  • Courier IT
  • In store collection

Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays)

Delivery will take place within 3 to 5 working days at a flat rate of R89. If unsure please call to confirm the courier rates and insurance amount.

Express delivery is offered only in JHB, CPT and DBN metropolitan areas.

 

Warranty

 

This Policy applies to products bought from Cells2Sell.

This Policy forms part of the Cells2Sell Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy. Nothing in this Policy is intended to limit your statutory rights in any way.

 

Standard Manufacture Warranty

If you have received a product which turns out to be defective or otherwise of poor quality products which are discussed below please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy they can offer you.

You can log a return on the Website, and we will arrange to collect the product from you at minimum charge. Once we have inspected the product and validated your return, the manufacturer / service provider will repair / replace the product if such repair is not possible.

Cells2Sell is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the Network supplier  or manufacturer.

In the instance where a product supplied to a customer was sourced by Cells 2 Sell from international distributors, the warranty is redeemable and honoured only by Cells 2 Sell directly and must be returned to Cells 2 Sell. We will indicate if a product is imported.

Out of Warranty

In the event you device falls out of warranty terms and conditions, Cells 2 Sell can offer a competitive quote to have your device repaired.

The following will NOT be regarded as defects and will not entitle you to a return under this section

  • faults resulting from normal wear and tear; LCD ,Liquid or Physical Damage
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized workmanship to the product;
  • Downloading of illegal software
  • Non-manufacture approved accessories
  • Acts of God / Natural Disasters.

 

Direct Warranty

A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through Cells2Sell.

If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.

 

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

 

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. The product needs to have all accessories or parts. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

 

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 24 hours of such delivery.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference)

 

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to. Your device will then be collected and sent to the manufacture for inspection it will then be repaired or replaced as per manufactures terms and conditions.

 

Charges and refunds

 

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.

If you return a product that does not comply with this Policy, you may be liable to reimburse Cells2Sell for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund payment Via EFT within 7 Working days.

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